Palmdoc

FAQ's

Having trouble with your meter?

Error messages explained below

Palmdoc 2

“Lo” appears when your result is below the measurement limit, which is less than 1.1 mmol/L. “Lo” indicates hypoglycaemia (low blood glucose). You should immediately consult your healthcare professional.

“HI” appears when your result is above the measurement limit, which is higher than 33.3 mmol/L. You should immediately consult your healthcare professional.

Appears when the batteries cannot provide enough power for a test.Action: Replace the battery immediately.

Appears when inserting a used test strip.Action: Test with a new test strip. If the problem persists, please contact your local distributor.

Insufficient blood sample or using the wrong blood glucose test strip. Please make sure that Palmdoc (2×25) blood glucose test strips are being used.Action: Insert new test strip.

Palmdoc 1

If some parts of the display are not working, contact us for help.

The meter is awaiting the insertion of a test strip.

The meter is ready for applying blood to test strip.

High or low blood glucose levels can indicate a possibly serious medical condition. If this is not confirmed by the way you feel, review proper testing procedures and perform a control test. Repeat blood test, if the display still appears, please call for medical assistance immediately.

High or low blood glucose levels can indicate a possibly serious medical condition. If this is not confirmed by the way you feel, review proper testing procedures and perform a control test. Repeat blood test, if the display still appears, please call for medical assistance immediately.

Replace battery soon.

Replace Battery now.

Insert a new test strip and test again.

The meter will not work when outside its operating temperature range. Move to an area with temperatures between 10°C to 40°C (50°F~104°F) and wait at least 30 minutes. Do not artificially heat or cool the meter.

The meter will not work when outside its operating temperature range. Move to an area with temperatures between 10°C to 40°C (50°F~104°F) and wait at least 30 minutes. Do not artificially heat or cool the meter.

Please repeat the test with a new test strip. If you still see the same results, contact us for help.No responses when strip is inserted into meter.There are multiple potential causes:Battery is dead. Wrong strip was inserted. Meter is defective.Depending on the cause, please take these given actions:Replace the battery. Insert the test strip correctly. Contact us for help.No responses when blood sample is applied to the strip.Maybe:Blood volume is not sufficient. Meter is defective.Please repeat the test with sufficient blood volume. If you still see the same results, please contact us for help.

When turning on your meter you may receive this message, simply take out the battery and re-insert ensuring the device makes a beep sound. Please note you will need to reset the date.

Trouble Shooting Guide

– Battery exhausted – Replace the batteries.- Battery incorrectly installed or absent – Check that the batteries are correctly installed.- Test strip inserted upside down or incompletely – Insert the test strip correctly with the bar end entering into the test strip port first.- Defective meter – Please contact your local distributor for assistance.

– Insufficient blood sample – Repeat the test using a new test strip with a larger blood sample.- Defective test strip – Repeat the test with a new test strip.- Sample applied after automatic shut-off (Two (2) minutes after user action) – Repeat the test with a new test strip. Apply sample only when the “[image of blood droplet]” symbol appears on the display.- Defective meter – Please contact your local distributor for assistance.

– Error in performing the test – Read the instructions thoroughly and repeat the test again.- Control solution bottle not shaken well – Shake the control solution bottle vigorously and repeat the test again.- Expired or contaminated control solution – Check the expiration date and the discard date of the control solution.- Control solution that is too warm or too cold – Control solution should come to room temperature (between 39°F/4°C and 86°F/30°C) before testing.- Test strip deterioration – Please repeat the test with a new test strip.- Meter malfunction – Please contact your local distributor for assistance.

Only the most common error messages are listed. If your meter displays an error message that is not listed, please contact your local distributor.